The Carolina Way or Satisfied Customers Tell Three Friends Angry Customers Tell 3000

The Carolina Way: Leadership Lessons from a Life in Coaching

Author: Dean Smith

For forty years, Dean Smith coached the University of North Carolina basketball team with unsurpassed success. Now, in The Carolina Way, he explains his coaching philosophy and shows readers how to apply it to the leadership and team-building challenges they face in their own lives. In his wry, sensible, wise way, Coach Smith takes us through every aspect of his program, illustrating his insights with vivid stories. Accompanying each of Coach Smith's major points is a "Player Perspective" from a former North Carolina basketball star and an in-depth "Business Perspective" from Gerald D. Bell, a world-renowned leadership consultant and a professor at UNC's Kenan-Flagler Business School. The keystones of Coach Smith's coaching philosophy are widely applicable and centrally relevant to building successful teams of any kind.

He's a better coach of basketball than anyone else. (John Wooden)

Author Bio&58;Dean Smith became head coach of the University of North Carolina's basketball team at age thirty, and in thirty-six years in that position, he established coaching records that will likely long remain unbroken. His 879 victories are the most by any coach in college basketball history. In 2000, an ESPN panel of experts named him one of the seven greatest coaches of the twentieth century in any sport. Smith also coached the 1976 U.S. Olympic basketball team, which won the gold medal. He is the author of A Coach's Life.

Library Journal

Using Smith's approach to playing basketball, Bell's management applications, and Kilgo's presentation of player perspectives on their experiences at North Carolina under basketball coach Smith, this audiobook shows the real working-world application of Smith's coaching theory and practice. It proves that the common experience at Carolina indeed created a basketball "family" among coaches and players and shows the extraordinary humanity of Smith himself. Smith crafted a system that won four NCAA national championships, winning 75 percent of their games while graduating 96 percent of their basketball scholar athletes. The solid tips in this program concerning careful staff recruiting and the creation of the proper workplace atmosphere should allow managers to form and nurture a working team as effective as the Carolina "family." Straightforward, practical, and thought-provoking; a sports book that will make ordinary managers into Smith fans. Very highly recommended for sports management collections.-Cliff Glaviano, Bowling Green State Univ. Libs., OH Copyright 2004 Reed Business Information.

New interesting book: Patton on Leadership or Organizational Culture and Leadership

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Author: Pete Blackshaw

New-media pioneer Pete Blackshaw contends that because anyone with a computer can broadcast an opinion to millions and derail a multibillion-dollar company or undermine a global brand, companies today need to build and maintain credibility on every front.

Publishers Weekly

In June 2006, a man named Vincent Ferrari had a shockingly combative conversation with an AOL sales rep; he recorded it and posted it on YouTube. More than 62,827 viewings later, AOL's reputation was irretrievably damaged. In the digital age, disgruntled customers are now in the driver's seat, argues Blackshaw in this thoughtful and engaging book. With the advent of Consumerist.com and other venues where customers can blow off steam about bad service or deficient products, consumer generated media is a force to be reckoned with. Since consumers trust other consumers above companies or brands, a company's success depends on its credibility and its ability to gain the trust and support of Web-savvy, outspoken and influential customers. Through remarkable stories of mass consumer advocacy and the power of bloggers and ordinary Joes with an Internet connection and a bone to pick, Blackshaw advises executives on how to build credibility into their businesses through blogs, Web sites and video postings. Informative, energetic and entertaining, this is a marvelous argument for corporate responsibility and accountability, interesting to laypeople and instructive for executives. (July)

Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Table of Contents:

Acknowledgments     ix
Introduction     1
The Credibility of the Commons and the Core Credibility Drivers     13
The Consumer's the Boss: Today's New Consumer-Generated World     40
Measuring CGM     62
Not All Marketers Are Liars: Marketing and Advertising with Credibility     89
Postcards from the Welcome Mat: Credibility and Your Web Site     106
This Company May Be Monitored for Quality Purposes: Credibility in Your Product     122
No Place to Hide: Credibility and the CEO     133
The Neglected Stepchild: Consumer Affairs     149
When Your Company Is Googled: Troubleshooting     162
Epilogue     183
Notes     187
Index     188

5S for Operators or Questions Great Financial Advisors Ask and Investors Need to Know

5S for Operators: 5 Pillars of the Visual WorkPlace

Author: Hiroyuki Hirano

Hiroyuki Hirano’s five pillars of the visual workplace: sort, set in order, shine, standardize and sustain are the most fundamental and often overlooked aspects in continuous improvement initiatives. Together, these concepts form the framework of the 5S System, a set of principles whose simplicity often betrays its powerful impact on the workplace. So much of the 5S System seems like common sense, that it is astonishing how often such seemingly simple practices are absent in manufacturing operations. That is why Productivity Press is proud to bring you 5S for Operators: 5 Pillars of the Visual Workplace, a hands-on book that explains the principles, rationale and implementation details of the 5S System.

Easy-to-read and apply, each section of the text is loaded with questions, outlines, summaries, diagrams and illustrations. Most importantly, 5S for Operators provides the foundational knowledge that is essential for implementing not just the 5S System, but overall manufacturing improvements like shorter equipment changeovers, just-in-time inventory, total quality management and total productive maintenance.

Since its publication in 1996, 5S for Operators has been and continues to be hugely popular, consistently ranking among Productivity's list of top-sellers, and its popularity is not hard to understand. 5S has proven its worth in one company after another, consistently reducing waste, guaranteeing product quality, ensuring safety and increasing the bottom line. With 5S for Operators, the 5S System can have the same profound effect on your operations.

To introduce the 5S system and sell its use to executives as well as workers,consider purchasing—

5S System: An Introduction DVD Catalog no. PP5934,

Adhering to the principle of efficiency that defines this revolutionary and proven system, this video succinctly explains what is involved, who should participate, and what it will take to get started.

Booknews

The "five pillar" approach to improving workshop environments (and consequently productivity) written for shop floor workers and designed to be used in group sessions. The text outlines and discusses the five main principles (organization, orderliness, cleanliness, cleanup, and discipline) in a workshop format using margin assists, summaries, and cute cartoons to get the point across quickly. Lacks an index and bibliography. Annotation c. Book News, Inc., Portland, OR (booknews.com)

See also: John Barleycorn or Cooking for Life

Questions Great Financial Advisors Ask... and Investors Need to Know

Author: Alan Pariss

A financial advisor recounts an interview with a recently retired physician who planned an enjoyable—and costly—retirement. The doctor wanted his entire portfolio in bonds, which was far too conservative to maintain the lifestyle he and his wife had planned. In the advisor’s words:

"This fellow was a bit of a know-it-all, and I wasn’t getting through. Finally I asked him, 'Doctor, how will it feel for you when you have to go back to work?' That got his attention, and I was able to lay out a strategy that would allow him to retire and stay retired."

In Questions Great Financial Advisors Ask…and Investors Need to Know, coauthors Alan Parisse and David Richman have compiled the questions great advisors ask that lead to the probing and personal conversations necessary to diagnose and understand clients'—and potential clients'—deep-seated feelings about money. That’s how great advisors help clients wring the emotion out of investing and set them on the rational road to achieving their financial goals.

Throughout this book are questions, suggestions, and stories from some of the world’s top financial advisors, including a chapter of "great questions to ask" organized by topic.

 

The Origin of Financial Crises or Dictionary of Real Estate Terms

The Origin of Financial Crises: Central Banks, Credit Bubbles, and the Efficient Market Fallacy

Author: George Cooper

In a series of disarmingly simple arguments financial market analyst George Cooper challenges the core principles of today's economic orthodoxy and explains how we have created an economy that is inherently unstable and crisis prone. With great skill, he examines the very foundations of today's economic philosophy and adds a compelling analysis of the forces behind economic crisis. His goal is nothing less than preventing the seemingly endless procession of damaging boom-bust cycles, unsustainable economic bubbles, crippling credit crunches, and debilitating inflation. His direct, conscientious, and honest approach will captivate any reader and is an invaluable aid in understanding today's economy.

Table of Contents:

Acknowledgements
Preface to the Vintage Editon
Preface to the Original Edition

1. Introduction
2. Efficient Markets and Central Banks?
3. Money, Banks and Central Banks
4. Stable and Unstable Markets
5. Deceiving the Diligent
6. On (Central Bank) Governors
7. Minsky Meets Mandelbrot
8. Beyond the Efficient Market Fallacy
9. Concluding Remarks

Appendix – ‘On Governors’ by J.C. Maxwell
Index

Books about: Eating and Drinking in Roman Britain or Edible Medicines

Dictionary of Real Estate Terms

Author: Jack P Friedman

Prospective home buyers and sellers as well as real estate professionals will find a wealth of useful information in this handbook. More than 2,000 terms are defined as they relate to purchase, sale, tax law, zoning, architectural styles, and much more.

About the Series:
Each of these very useful and up-to-date quick reference dictionaries lists and defines several thousand specialized terms alphabetically. Business students, business professionals, and savvy consumers will find a wealth of information in these volumes.

Titles available in Series:

• Dictionary of Accounting Terms
• Dictionary of Banking Terms
• Dictionary of Business Terms
• Dictionary of Computer & Internet Terms
• Dictionary of Finance & Investment Terms
• Dictionary of Insurance Terms
• Dictionary of International Business Terms
• Dictionary of Marketing Terms
• Dictionary of Real Estate Terms

A Room of Ones Own or Fashion Inside Out

A Room of One's Own

Author: Virginia Woolf

Cambridge Literature is a series of literary texts edited for study by students aged 14-18 in English-speaking classrooms. It will include novels, poetry, short stories, essays, travel-writing and other non-fiction. The series will be extensive and open-ended and will provide school students with a range of edited texts taken from a wide geographical spread. It will feature writing in English from various genres and differing times. A Room of One's Own is edited by Jenifer Smith, English Advisor, Suffolk LEA.

Interesting textbook: A Walk in the Woods or Eyewitness Travel Rome

Fashion Inside Out: Daniel V's Guide to How Style Happens from Inspiration to Runway and Beyond

Author: Daniel Vosovic

From inspiration to execution, from first sketches to final styling, from developing a collection to defining a look, Fashion Inside Out combines practical information on fashion design with an intimate look at the fashion scene today. Project Runway finalist Daniel Vosovic reveals exactly how designers make dreams become fashion reality. Where do fashion ideas come from? How does a designer capture a client’s personality? What is it really like to compete—and triumph—in the high-powered world of fashion? Vosovic tells all, and so do prominent magazine editors, photographers, stylists, and many other fashion industry professionals. A detailed overview of the design process, plus insightful advice on connecting with the right people, promoting and selling, and much, much more, make this the ideal one-volume resource for everyone who loves design, watches television fashion-reality shows, or longs for a behind-the-scenes look at an exciting and exotic business. Don’t just dream about the world of fashion. Be a part of it…with the help of Fashion Inside Out.